We had tried a while ago to make a reservation but the reservation manager never called us back (after a few tries) so we weren’t too happy with that, but a couple weeks later we went anyways. Our server was great, and the food was even better and it came out super fast.
Just this last Friday we had Marshall’s 25th birthday party there. We had 10-15 people coming so we needed a reservation. I called left a message (you never talk to someone live there). I waited two days, heard nothing back. I called again, left another message but stated very clearly I was trying to plan an event, I had waited for a call back but if I wasn’t going to get one I would go somewhere else (I don’t like slow server and when I’m not being taken seriously). I got a call back within two hours. The reservation manager didn’t seem very organized but we got our reservation. She called me back within 10 minutes asking for someone else. I recognized her voice and explained to her she just called me about my reservation and was calling the wrong number for that other person. I know, just a simple mistake, but it didn’t make the restaurant look very good, and it didn’t make me very confident that I would have a table when I got there on Friday.
We got there and all was well. Our server was great, again the food was great (although it took a while to come) and the atmosphere in there is so fun that it makes you forget about the hiccups for a while.
On a scale of 1-10 (1- Horrible, it should be closed down!! 10- Amazing, would go back again and again!) I give it “6- Slightly above average, but would go back.”
Just this last Friday we had Marshall’s 25th birthday party there. We had 10-15 people coming so we needed a reservation. I called left a message (you never talk to someone live there). I waited two days, heard nothing back. I called again, left another message but stated very clearly I was trying to plan an event, I had waited for a call back but if I wasn’t going to get one I would go somewhere else (I don’t like slow server and when I’m not being taken seriously). I got a call back within two hours. The reservation manager didn’t seem very organized but we got our reservation. She called me back within 10 minutes asking for someone else. I recognized her voice and explained to her she just called me about my reservation and was calling the wrong number for that other person. I know, just a simple mistake, but it didn’t make the restaurant look very good, and it didn’t make me very confident that I would have a table when I got there on Friday.
We got there and all was well. Our server was great, again the food was great (although it took a while to come) and the atmosphere in there is so fun that it makes you forget about the hiccups for a while.
On a scale of 1-10 (1- Horrible, it should be closed down!! 10- Amazing, would go back again and again!) I give it “6- Slightly above average, but would go back.”
I love the look of the atmosphere of this place!
ReplyDeleteThats kinda silly & frustrating you waited 2 days without any response :(